Privacy Policy

Swiftspeed ("the Platform", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website at swiftspeed.app and all related services.

By creating an account, using the Platform, or otherwise interacting with our services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Platform.

This policy should be read alongside our Terms of Service, which govern your use of the Platform.

Account information: When you create an account, we collect your name, email address, and password. If you sign up on behalf of an organization, we may also collect the organization name.

Billing information: When you subscribe to a paid plan, payment processing is handled by our third-party payment providers (Stripe and Paystack). We do not store your full credit card number, CVV, or bank account details on our servers. We may store a truncated card number, card type, and billing address for reference.

App content: When you build apps on the Platform, we store the content you create, including text, images, audio files, configuration settings, and other media you upload. This content is necessary to deliver your app to end users.

Usage data: We automatically collect information about how you interact with the Platform, including:

• Pages visited, features used, and actions taken within the editor.
• Device type, browser type, operating system, and screen resolution.
• IP address and approximate geographic location.
• Session duration, timestamps, and referring URLs.

Support communications: When you contact our support team through the ticket system or email, we store the content of those communications, including any attachments, to resolve your issue and improve our services.

Cookies and tracking: We use cookies and similar technologies to maintain your session, remember your preferences, and collect analytics data. See Section 7 for details.

We use the information we collect for the following purposes:

• Providing and operating the Platform: To create and maintain your account, build and host your apps, process builds, and deliver content to your app's end users.
• Billing and payments: To process subscription payments, send invoices, and manage your billing history.
• Customer support: To respond to your support tickets, troubleshoot issues, and follow up on previous inquiries.
• Service improvements: To analyze usage patterns, identify bugs, improve features, and develop new functionality.
• Security: To detect and prevent fraud, abuse, and unauthorized access to the Platform.
• Communications: To send you service-related emails, including billing notifications, security alerts, subscription updates, and important policy changes.
• Analytics: To understand how the Platform is used and measure the effectiveness of our features and marketing efforts.

We do not sell your personal information to third parties. We do not use your personal information for purposes unrelated to operating and improving the Platform.

Your data is stored on secure servers. We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), access controls, and regular security reviews.

Retention periods:

• Active accounts: Your data is retained for as long as your account is active and you continue to use the Platform.
• Free trial apps: Apps created on the free plan are provided as a 7-day trial. After 7 days, apps and all associated data (content, users, analytics, configurations) are automatically deleted unless the account is upgraded to a paid plan.
• Paid accounts: Data is retained while your subscription is active. After your subscription expires and is not renewed, data may be deleted after 6 months.
• Accounts without apps: Accounts that have no apps may be deleted after 14 days. This includes accounts where apps were removed due to trial expiry.
• Support tickets: Support communications are retained for up to 24 months after the last interaction for quality and reference purposes.
• Billing records: Payment and transaction records are retained as required by applicable financial and tax regulations.

When data is deleted, it is permanently removed from our active systems. Backups containing deleted data may persist for a limited period before being overwritten through normal backup rotation.

We share your information only in the following limited circumstances:

Payment processors: We share billing information with Stripe and Paystack to process your subscription payments. These providers have their own privacy policies governing their use of your data.

Analytics providers: We use Google Analytics to collect aggregated usage data about how visitors interact with our website. This data helps us understand traffic patterns and improve the user experience.

Infrastructure providers: Our servers and services are hosted on third-party infrastructure. These providers may process your data as part of delivering their hosting services, subject to their own privacy and security policies.

App distribution platforms: If you publish your app to Google Play or the Apple App Store, information necessary for the publishing process (such as app metadata and build artifacts) is transmitted to those platforms.

Legal requirements: We may disclose your information if required to do so by law, in response to a valid legal process (such as a subpoena, court order, or government request), or to protect the rights, property, or safety of Swiftspeed, our users, or the public.

DMCA requests: If we receive a valid DMCA takedown notice regarding your app, we may share relevant account information with the complainant as part of the DMCA process.

We do not sell, rent, or trade your personal information to advertisers, data brokers, or any other third parties for marketing purposes.

When people use apps built on the Swiftspeed platform, certain data may be collected and processed through the Platform, including:

• App usage analytics (if you have analytics enabled on your plan).
• Push notification tokens (if your app uses push notifications).
• Customer account information (if your app uses the customer account feature).
• Form submissions, booking requests, and other user-generated content within your app.
• E-wallet balances and transaction history (if your app uses the e-wallet feature).

Your responsibility: As the app owner, you are the data controller for your end users' data. You are responsible for:

• Informing your end users about what data is collected and how it is used.
• Providing your own privacy policy within your app that complies with applicable laws (including GDPR, CCPA, and others).
• Obtaining any necessary consent from your end users for data collection and processing.
• Responding to data access, correction, or deletion requests from your end users.

Swiftspeed acts as a data processor for end-user data. We process this data solely to provide the Platform services to you and do not use end-user data for our own independent purposes.

We use the following types of cookies and tracking technologies:

Essential cookies: Required for the Platform to function. These include session tokens, authentication cookies, and CSRF protection tokens. You cannot opt out of essential cookies as they are necessary for the Platform to work.

Preference cookies: Used to remember your settings and preferences, such as your selected theme (light or dark mode), language, and editor layout preferences.

Analytics cookies: Used by Google Analytics to collect aggregated data about website traffic and usage patterns. These cookies help us understand which pages are most popular, how visitors navigate the site, and where improvements can be made.

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but doing so may affect your ability to use certain features of the Platform.

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You have the right to request correction of any inaccurate or incomplete personal data.
• Deletion: You have the right to request deletion of your personal data. Note that deleting your data will result in the permanent loss of your account, apps, and all associated content.
• Data portability: Where technically feasible, you may request a copy of your data in a structured, machine-readable format.
• Objection: You have the right to object to certain types of processing of your personal data.
• Withdrawal of consent: Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at support@swiftspeed.app or through our support ticket system. We will respond to your request within 30 days.

We may need to verify your identity before processing certain requests. If we are unable to verify your identity, we may decline the request to protect the security of your account.

We take the security of your data seriously and implement a range of measures to protect it, including:

• Encryption of data in transit using TLS/SSL.
• Secure password hashing (passwords are never stored in plain text).
• Access controls that limit who within our organization can access user data.
• Regular security reviews and monitoring for unauthorized access.
• Secure handling of keystores and signing certificates for app builds.

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security. If you become aware of a security vulnerability or suspect unauthorized access to your account, please contact us immediately at support@swiftspeed.app.

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@swiftspeed.app and we will promptly delete the information.

Your data may be processed and stored on servers located in different jurisdictions. By using the Platform, you consent to the transfer of your data to jurisdictions that may have different data protection laws than your country of residence.

We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed or stored.

The Platform and apps built on it may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read the privacy policies of any third-party services you interact with.

Third-party services that may be integrated with or used by the Platform include, but are not limited to: Stripe, Paystack, Google Analytics, Google Maps, Google AdMob, Firebase, OneSignal, Google Play, and Apple App Store. Each of these services has its own privacy policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes:

• The "Last updated" date at the top of this page will be revised.
• For material changes that significantly affect how we handle your data, we may notify you via email or through a prominent notice on the Platform.
• Continued use of the Platform after changes take effect constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, you may contact us at:

• Email: support@swiftspeed.app
• Support tickets: swiftspeed.app/contact-us

We aim to respond to all privacy-related inquiries within 30 days.